Protect your people, your stores, and your brand

November 4, 2025

Safeguard your business and customers from the growing threat of payment fraud

Payment fraud is a type of financial fraud where individuals use stolen or counterfeit payment information to obtain goods, services, or money illegally. This can occur through various methods, including credit card fraud, identity theft, and phishing attacks. The complexity of payment fraud is increasing, with fraudsters employing sophisticated tactics to deceive victims and bypass security measures.

Bar chart: Business impacts of fraud on global e-commerce companies, by region. Shows order rejection, chargebacks, and payment failures. Payment fraud, Sky-Walker.

Payment fraud is no longer just a concern for financial institutions. It’s gaining urgency for retailers as well. According to industry data, global losses from digital payment fraud are expected to surpass $50 billion in 2025, with more than 3 % of all transactions targeted by fraud attacks. For retailers, that means the stakes are rising criminals are exploiting online checkouts, mobile wallets, and customer accounts to gain illicit access.

For a retailer, the consequences of payment-fraud incidents go far beyond a single bad transaction. They include:

Higher chargeback and refund costs, as fraudsters capitalize on the return process.
Reputation damage when customers lose faith in the safety of your checkout experience.
Increased operational risk, particularly for cross-border or high-volume sales, where fraud rates climb even higher.

In this shifting landscape, your payment environment is more than a convenience, it’s a frontline for trust and protection. By staying ahead of payment fraud trends, embracing secure authentication, and closely monitoring high-risk transactions, you safeguard not only your margins, but also the confidence of your customers.

Read more about it here: Digital Payment Fraud Statistics 2025 • CoinLaw

Keeping your customers safe: Why it matters more than ever

For every retailer, ensuring customer safety isn’t just a legal obligation. It’s a cornerstone of trust and brand reputation. A safe environment shows that you value your customers’ well-being and helps protect your business from unnecessary risks.

Common causes of injury in retail environments include:

• Slips and falls

• Falling objects

• Shopping cart accidents

While these incidents might seem minor, their impact can be far-reaching:

Legal liabilities

If a customer gets injured on your premises, they can take legal action against your business, which can be both costly and time-consuming.

Rising insurance costs

Frequent safety incidents can increase your insurance premiums, signaling to providers that your business carries higher risk.

Reputational damage

Safety incidents or thefts can quickly harm your brand image, making it harder to attract new customers or retain existing ones.

Loss of customer trust

Neglecting safety erodes confidence. Once trust is broken, customers are less likely to return, which directly affects sales.

Operational disruptions

Certain incidents, such as theft or serious accidents, might force you to temporarily close your store, impacting productivity and revenue.

Diagram of a security camera system with AI video analytics. Data flows from camera to processing, then to a management server. Sky-Walker

Key safety risks facing retail workers

Retail employees face a wide range of safety risks that can impact both their well-being and business operations.

Slips and falls

Wet floors, cluttered aisles, and uneven surfaces remain one of the leading causes of workplace injuries. According to the 2023 Liberty Mutual Workplace Safety Index, these incidents cost employers $16.99 billion in 2022, making them one of the most expensive hazards in retail.

Psychosocial hazards

High emotional demands, customer interactions, and lack of support can take a toll on employees’ mental health. Sectors like supermarkets and liquor stores report some of the highest levels of stress and burnout.

Equipment of hazards

Poorly maintained equipment or missing safety guards can cause serious injuries. Regular inspections and proper training are key to preventing accidents.

Violence and aggression

Over a quarter of U.S. retail workers have experienced workplace violence from verbal abuse and harassment to theft and vandalism. Creating safe reporting channels and protective policies is essential.

Musculoskeletal disorders (MSDs)

Repetitive motions, heavy lifting, and awkward postures can cause long-term injuries. Ergonomic solutions can reduce these risks.

Lone working and emergency response

Employees who work alone face increased vulnerability and limited access to help in emergencies. In critical situations, every second counts delays in police response can mean the difference between prevention and loss.
Sky-Walker changes that dynamic. By integrating intelligent automation and real-time alerts, the platform connects your security systems directly to law enforcement. When a verified incident occurs such as a break-in, assault, or alarm trigger Sky-Walker automatically sends key data to the police. This seamless link cuts response times, minimizes damage, and gives businesses greater peace of mind. With Sky-Walker, retailers don’t just react they stay one step ahead.

Fire hazards

Retail environments often contain flammable materials, chemicals, and electrical equipment. Clear fire prevention protocols and staff training are vital for maintaining safety.

See what happens in your store with Sky-Walker

Prevent violence and protect staff

As discussed throughout this blog, a wide range of incidents can occur in a retail environment. Maintaining a clear overview of your store helps prevent situations from escalating and ensures both customers and employees remain safe.

Smart technology for safer stores

Smart cameras and connected systems provide complete visibility across your store. With Sky-Walker, this information becomes actionable. The platform enables real-time monitoring, faster detection of irregular activity, and immediate response to potential threats creating a safer, more controlled environment.

Accurate detection of fraud and theft

Shoplifting and fraud continue to be major risks for retailers. Sky-Walker automates detection and response by linking your systems directly to security measures. In the event of a theft, the platform can lock doors, alert staff, and share essential information with law enforcement based on stored data. This reduces losses, accelerates response times, and strengthens overall store protection.

Streamlined operations and processes

Efficient operations are key to maintaining safety and performance. Sky-Walker brings all your systems security, monitoring, and incident management into one unified platform. This integration supports faster decision-making, minimizes downtime, and helps your teams maintain a secure and productive retail environment.

Store Control feature list

Features	Sky-Walker	Solid Systems	VAIBS	Store Control
All-in-one PSIM platform	✅	❌	❌	✅
Smarty energy monitoring	✅	❌	❌	✅
Efficient alarm handling	✅	❌	❌	✅
Follow-up incident management	✅	❌	❌	✅
Clever report insights	✅	❌	❌	✅
Realtime system visibility	✅	❌	❌	✅
Advanced building management	✅	❌	❌	✅
Endless IoT possibilities	✅	❌	❌	✅
Quality hardware integration	❌	✅	❌	✅
In-house technicians	❌	✅	❌	✅
Experienced in retail installations	❌	✅	❌	✅
Excellent customer support	✅	✅	✅	✅
Installer of the entire solution	❌	✅	❌	✅
Always nearby your retail store	❌	✅	❌	✅
Uniformity in installations	❌	✅	❌	✅
International coverage	✅	✅	✅	✅
Shoplifting AI detection	❌	❌	✅	✅
AI video analytics	❌	❌	✅	✅

Sky-Walker isn’t just software. It’s a powerful tool that transforms data into savings. By connecting your lighting, heating, and monitoring systems, it helps you take full control of energy performance, reduce operational costs, and move closer to your sustainability goals.

With Sky-Walker, you don’t just save energy, you create a smarter, greener and more responsive workplace.

With Sky-Walker, you don’t just cut energy costs, you create a more efficient, responsive, and sustainable workplace that benefits your employees, your business and the planet.