How Sky-Walker Is Transforming the Shopping Experience

In today’s competitive retail landscape, the shopping experience has become just as important as the products themselves. Consumers are no longer visiting physical stores solely to make purchases; they are seeking memorable, immersive, and comfortable experiences that cannot be replicated online.

In fact, 81% of globally surveyed customers say they would pay more for in-store experiences that improve their shopping journey, and 75% of European consumers state that immersive retail experiences would convince them to shop in-store rather than online.

For retailers, shopping malls, and commercial property managers, this shift presents both an opportunity and a challenge: how do you create a safe, engaging, and efficient retail environment while keeping operational complexity and costs under control?

This is where Sky-Walker, Entelec’s advanced PSIM and building management platform, plays a critical role.

Safety is the foundation of a positive shopping experience. Customers need to feel secure before they can relax, explore, and engage with a brand.

Sky-Walker integrates all critical safety and security systems into one centralized platform, including:

• Fire detection and fire protection
• Public address systems
• Access control
• CCTV
• Intercom and intrusion detection

By combining these systems into a single interface, operators gain real-time situational awareness. When an alarm or incident occurs, Sky-Walker enables staff to quickly identify the issue, understand its context on graphical floor plans, and follow predefined workflows to minimize risk.

For shoppers, this means a safer, more controlled environment. For operators, it means faster response times, reduced confusion during incidents, and improved compliance, all without disrupting the customer experience.

Through Sky-Walker’s mobile and web clients, technical staff can easily locate HVAC units using digital floor plans, temporarily switch them off, test performance, or perform maintenance, all without physically visiting each unit. This improves efficiency, reduces downtime, and lowers maintenance costs.

More importantly, Sky-Walker enables smart interactions between systems:

• HVAC units operate only when people are present
• Notifications are triggered when doors are left open, preventing systems from working unnecessarily hard
• Working calendars ensure HVAC systems only run during store hours



The result is a consistently comfortable environment for shoppers, without wasting energy.

Energy costs are a major concern for retail operators, especially in large shopping centers. Sky-Walker helps drastically reduce unnecessary energy consumption while maintaining optimal comfort levels.

By integrating HVAC, lighting, and energy systems, operators can:

• Identify units running outside scheduled hours
• Limit set points to prevent overcooling or overheating
• Use night-time free cooling during summer
• Reduce fresh air intake during winter

All of these actions are performed centrally through the Sky-Walker interface, rather than manually adjusting individual units. This not only reduces operational costs but also supports sustainability goals, an increasingly important factor for modern consumers.

Retail environments are dynamic, with constant movement of people, staff, and assets. Sky-Walker’s PSIM capabilities provide situational awareness by correlating data from multiple systems into one clear operational picture.

When an alarm or event occurs, whether technical or security-related, operators can:

• Instantly locate the issue on a graphical floor plan
• View live camera feeds
• Follow predefined incident management workflows



This structured approach minimizes disruption, protects shoppers and staff, and safeguards brand reputation during critical situations.

Sky-Walker is more than a building management or PSIM platform; it is a key enabler of the modern shopping experience. By integrating safety, security, comfort, energy, and operational intelligence into one powerful solution, Entelec helps retailers and shopping center operators create environments that are safe, efficient, immersive, and memorable.

In an era where experience defines success, Sky-Walker ensures that every visit is one customers want to repeat.